Accessibility
Accessibility statement
Corvus Homes builds and operates this website for The Belvedere Tower. We want a guest researching a ninety-day stay to be able to read every page, use the availability calendar, and reach us — whatever they browse with.
Service animals
This part is about the residence rather than the website, and it is the thing worth saying first. A service animal is not a pet, and none of our pet terms apply to one. Under the Americans with Disabilities Act, a service animal is a dog individually trained to do work or perform tasks for a person with a disability. If that is your dog, it is welcome here, and there is nothing you need to arrange before you arrive.
- No fee, no deposit, no surcharge. We charge nothing for a service animal. It is not a pet, and it is not priced like one.
- No approval and no advance notice. You do not need our permission to bring a service animal, and you do not have to tell us ahead of time. You are welcome to — it only helps us have the residence ready for you — but it is never a condition of your stay.
- No breed, size, or weight limits. None of them apply to a service animal. Whatever your dog is, it comes with you.
- Welcome wherever you are. Your service animal is welcome anywhere in the residence, and anywhere in the building that guests are free to go.
- The only two things we may ask. If it is not obvious what your dog does, we may ask whether the animal is required because of a disability, and what work or task it has been trained to perform. That is the whole list. We will not ask about your disability, ask for documentation, an ID card, or certification, or ask your dog to demonstrate its task.
- What we ask of you. The animal is yours to look after. It should be housebroken and under your control. Only if a dog is out of control and its handler does not act, or is not housebroken, would we ask that it not stay in the residence — and you would still be our guest, with the same welcome. As with any guest, we would ask you to cover actual damage, on exactly the basis anyone else would be asked.
The ADA also covers trained miniature horses, under a separate and narrower provision. If that is your situation, get in touch and we will work through it with you.
Assistance animals that are not service animals
Emotional-support, comfort, and therapy animals are a different category under the ADA, and this policy does not cover them. That is not a no. Write or call us, tell us about your animal and your stay, and we will work out what we can do.
Animals at the residence
If a working animal, an allergy, or a fear response makes this matter to you, please ask us before you book. The Observatory is the entire one-bedroom home — not a room in a shared house — and it is pet-friendly, so guests may bring their own pets. Beyond that we have not published anything about animals that live at the property or use the building's shared spaces, and we would rather you hear it from us than guess. Email or call, and we will tell you plainly what to expect in the residence and anywhere in the building you would pass through.
The standard we measure against
We hold this site to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. That covers text contrast, keyboard operation, visible focus, meaningful image descriptions, correct headings and landmarks, and respecting a reduced-motion preference.
Where we currently stand
This site is partially conformant with WCAG 2.1 Level AA, and we are actively remediating. Partially conformant means most of the site meets the standard and some parts do not yet. Known gaps we are working on:
- The reservation page embeds a booking widget supplied by our booking provider. Its markup is outside our control, and we have not verified it against Level AA. If it blocks you, book with us directly by phone or email — we will take the reservation the same way.
- Some hairline dividers and card outlines are drawn at a low contrast for visual quietness. They are decorative — no information depends on seeing them — but we are reviewing where that line falls.
- Photographs carry written descriptions, but a few are more general than we would like. We are rewriting them room by room.
- We have not yet completed an audit with assistive technology in the hands of the people who rely on it, which is the only test that really settles the question.
Tell us about a barrier
If any part of this site keeps you from finding what you need, or from getting in touch, please tell us. Describing the page and what happened helps, but a sentence is plenty — we will come back to you for the rest.
A person on our team — not a ticketing queue — reads these. We aim to acknowledge every report within two business days, tell you what we found, and either fix it or give you a working way around it while we do.
Back to the residence